This Privacy Policy explains how BOXMAN collects, uses, stores, and shares personal information when customers visit the website, create an account, place an order, subscribe to marketing, submit a review, or use our services.

1. Scope of This Policy

This policy applies to personal information processed through:

• The BOXMAN online store
• Customer accounts
• Checkout
• Order fulfilment
• Customer service
• Returns and guarantee claims
• Newsletter subscriptions
• Reviews and surveys
• Analytics and advertising tools
• Cookies and similar technologies

2. Information We Collect

The information we collect depends on how you interact with BOXMAN.

Information You Provide

This may include:

• Name
• Billing information
• Shipping information
• Email address
• Telephone number supplied during checkout
• Account login details
• Order information
• Product preferences
• Return and refund information
• Customer service messages
• Reviews, photographs, or feedback
• Newsletter and marketing preferences

Information Collected Automatically

When you visit the website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Session activity
• Approximate location
• Shopping-cart activity
• Cookie identifiers
• Analytics information
• Advertising interaction data

Payment Information

Payments are handled by third-party payment providers.

BOXMAN generally does not receive or store complete payment card information.

We may receive limited transaction details, including:

• Payment status
• Payment method
• Transaction identifier
• Billing country
• Fraud-screening results

3. How We Use Personal Information

Personal information may be used to:

• Process orders
• Collect payment
• Deliver products
• Send order and shipping updates
• Manage customer accounts
• Process returns and refunds
• Review guarantee claims
• Respond to customer questions
• Prevent fraud and misuse
• Maintain accounting records
• Improve products and services
• Personalize website content
• Measure website performance
• Manage promotions
• Send marketing communications where permitted
• Comply with legal requirements
• Establish or defend legal claims

4. Legal Grounds for Processing

Where required, personal information may be processed based on:

• The performance of a contract
• Compliance with a legal obligation
• Legitimate business interests
• Customer consent
• Protection against fraud
• Establishment or defense of legal rights

Where processing relies on consent, that consent may be withdrawn.

5. Customer Accounts

When you create an account, we may store information needed to:

• Recognize you
• Display previous orders
• Save preferences
• Simplify checkout
• Manage account security

Customers are responsible for keeping their login information confidential.

6. Cookies and Similar Technologies

BOXMAN may use cookies, pixels, local storage, and similar technologies.

These may include:

Essential Cookies

Required for functions such as:

• Shopping carts
• Checkout
• Account login
• Security
• Payment processing
• Cookie preferences

Preference Cookies

Used to remember settings such as:

• Country
• Language
• Currency
• Previously selected options

Analytics Cookies

Used to understand:

• Website traffic
• Page performance
• Customer journeys
• Device usage
• Website errors

Advertising Cookies

Used where permitted to:

• Measure advertising performance
• Limit repeated advertisements
• Create relevant audiences
• Personalize marketing

Non-essential cookies will be handled according to applicable consent requirements.

Browser settings can also be used to control cookies, although disabling certain cookies may affect website functionality.

7. Marketing Communications

Promotional messages may be sent when:

• You subscribe to the newsletter
• You provide marketing consent
• Applicable law otherwise permits communication

Every marketing email will include an unsubscribe option.

Unsubscribing from marketing does not stop essential messages relating to orders, payments, delivery, returns, or account security.

8. How We Share Information

Personal information may be shared with service providers that support our business, including:

• Shopify
• Website-hosting providers
• Payment processors
• Fraud-prevention providers
• Warehousing partners
• Delivery carriers
• Return-processing providers
• Customer-service systems
• Email and marketing platforms
• Analytics providers
• Advertising platforms
• Review platforms
• Professional advisers
• Public authorities where legally required

These providers receive only the information reasonably required to perform their services.

9. International Processing

Some service providers may process information in countries other than the customer’s country.

Where required, appropriate safeguards may be used for international transfers.

10. Data Retention

Personal information is retained only for as long as reasonably necessary for purposes including:

• Completing orders
• Providing customer support
• Processing returns
• Handling guarantee claims
• Preventing fraud
• Maintaining accounting and tax records
• Resolving disputes
• Meeting legal obligations

Different categories of information may have different retention periods.

11. Data Security

BOXMAN uses reasonable technical and organizational safeguards intended to protect personal information.

However, no online service or transmission method can be guaranteed to be completely secure.

12. Privacy Rights

Depending on applicable law and location, customers may have rights relating to their personal information, including the right to:

• Request access
• Request correction
• Request deletion
• Restrict certain processing
• Object to certain processing
• Withdraw consent
• Request data portability
• Submit a complaint to a relevant authority

Requests may require identity verification before they can be completed.

Some information may need to be retained where required by law or necessary to resolve disputes.

13. Automated Processing

Fraud-prevention, payment, and security providers may use automated systems to evaluate transactions.

These systems may assess factors such as:

• Payment behavior
• Device information
• Location
• Order value
• Previous transaction patterns

Where applicable, customers may request additional information about significant automated decisions.

14. Children’s Privacy

The website is intended for customers who have the legal capacity to make purchases.

BOXMAN does not knowingly seek to collect personal information from children below the applicable legal age without appropriate authorization.

15. Third-Party Links

The website may contain links to third-party websites or services.

BOXMAN is not responsible for the privacy practices, security, or content of external websites.

Customers should review the privacy policies of third-party services before providing information.

16. Business Changes

Personal information may be transferred as part of:

• A merger
• A sale
• A restructuring
• A financing transaction
• A transfer of business assets

Any new owner will be expected to process the information according to applicable privacy requirements.

17. Updates to This Policy

This Privacy Policy may be updated when our services, technology, providers, or legal obligations change.

The latest version will be published on this page with a revised update date.

18. Privacy Requests

Privacy requests may be submitted through the customer service or contact options available on the BOXMAN website.

Include enough information for us to identify the relevant account or order.

TERMS OF SERVICE

Last updated: [insert date]

These Terms of Service govern the use of the BOXMAN website and purchases made through the online store.

By accessing the website or placing an order, you agree to these terms.

1. Online Store Terms

By using the website, you confirm that:

• You have the legal capacity to enter into a purchase agreement.
• The information you provide is accurate.
• You will use the website only for lawful purposes.
• You will not interfere with the website’s security or operation.
• You will not use products or services for unlawful purposes.

2. Product Information

We aim to describe and display products accurately.

However:

• Colors may appear differently depending on the screen.
• Product measurements may vary slightly.
• Packaging may change.
• Product photographs may include styling items not included with the purchase.
• Product designs may be updated.
• Availability is not guaranteed until an order is accepted.

The material composition and care instructions shown on the product page or label form part of the product information.

3. Prices

Prices are displayed in the currency selected or shown on the website.

Applicable taxes may be included where stated.

Shipping costs and any other applicable charges will be shown during checkout before payment is completed.

Prices may change without notice, but a change will not normally affect an order that has already been accepted.

4. Orders

Submitting an order is an offer to purchase the selected products.

An automated order confirmation confirms that we received your order. It does not necessarily mean that the order has been accepted.

An order is normally accepted when it enters fulfilment or is dispatched.

5. Right to Refuse or Cancel an Order

BOXMAN may refuse or cancel an order when:

• A product is unavailable
• Payment is unsuccessful
• Information is incomplete or incorrect
• Fraud or unauthorized activity is suspected
• A pricing or listing error occurred
• Shipping is unavailable to the supplied location
• Promotional rules have been violated
• Quantity limits have been exceeded
• The order appears intended for unauthorized resale

When payment has already been collected for a cancelled order, the relevant amount will be refunded.

6. Payment

Payment must be completed using one of the methods available during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment providers may apply their own terms, verification procedures, and security checks.

7. Discounts and Promotions

Discounts and promotions may be subject to:

• Start and end dates
• Minimum purchase amounts
• Product restrictions
• Country restrictions
• Customer eligibility rules
• Usage limits
• Stock availability

Unless expressly stated:

• Only one discount code may be used per order.
• Codes must be entered during checkout.
• Codes cannot be applied after checkout.
• Promotions cannot be exchanged for cash.
• Free gifts are subject to availability.

BOXMAN may correct, suspend, or end a promotion when necessary.

8. Shipping and Delivery

Shipping is governed by the Shipping and Delivery Policy.

Delivery dates are estimates unless expressly confirmed otherwise.

Delivery may be affected by:

• Carrier delays
• Public holidays
• Customs processing
• Severe weather
• Incorrect address information
• Seasonal demand
• Events outside reasonable control

Customers are responsible for providing complete and accurate delivery details.

9. Returns and Refunds

Returns, exchanges, and refunds are governed by the Returns and Refunds Policy.

Hygiene-related restrictions may apply to underwear and socks that have been opened, worn, or unsealed.

Nothing in these terms limits mandatory consumer rights.

10. Product Guarantees

Selected products may qualify for BOXMAN guarantees, including:

• Perfect Fit Guarantee
• No Holes Guarantee
• Bamboo Comfort Guarantee

Each guarantee is subject to the conditions published on the Guarantee Page.

Commercial guarantees are provided in addition to mandatory legal rights.

11. Product Care

Customers must follow the care instructions provided with each product.

BOXMAN is not responsible for damage caused by:

• Incorrect washing
• Incorrect drying
• Excessive heat
• Bleach
• Harsh cleaning products
• Accidental damage
• Misuse
• Alterations
• Failure to follow care instructions
• Normal wear and tear

This does not affect rights relating to products that were defective when supplied.

12. Availability

Products may become unavailable before or after an order is submitted.

When an ordered item becomes unavailable, BOXMAN may:

• Cancel the affected item
• Offer a substitute
• Offer store credit
• Issue a refund

A substitute will not be sent without appropriate customer approval.

13. Multipacks and Bundles

Multipacks and bundles are sold as grouped offers.

Returns may need to include the complete bundle.

When only part of a bundle is returned, the refund may be recalculated according to the normal price of the retained items.

14. Gift Cards

Gift cards:

• Can only be used on eligible BOXMAN purchases
• Cannot normally be exchanged for cash
• Must be protected by the customer
• May be subject to an expiry period where legally permitted
• Cannot be replaced when lost or used without authorization, except where required by law

15. Reviews and User Content

When you submit a review, photograph, comment, or other content, you confirm that:

• You have the right to submit it.
• It is based on a genuine experience where represented as a review.
• It does not infringe another person’s rights.
• It is not unlawful, abusive, misleading, or harmful.
• It does not contain malicious software.

Where legally permitted, you grant BOXMAN permission to use, reproduce, display, edit, and promote submitted content in connection with the business.

Content that violates these terms may be removed.

16. Intellectual Property

Website content, including:

• Text
• Product photographs
• Graphics
• Logos
• Product designs
• Videos
• Code
• Branding
• Page layouts

is owned by or licensed to BOXMAN and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, sell, modify, scrape, republish, or commercially exploit this content without permission.

17. Prohibited Use

You must not:

• Use the website for unlawful purposes
• Attempt unauthorized access
• Introduce harmful code
• Interfere with website security
• Scrape data without authorization
• Impersonate another person
• Submit false information
• Abuse promotions
• Attempt fraudulent chargebacks
• Infringe intellectual-property rights
• Use automated systems that place an unreasonable burden on the website

18. Third-Party Services

The website may use or link to third-party services, including:

• Shopify
• Payment providers
• Delivery carriers
• Review platforms
• Social-media platforms
• Analytics providers
• Advertising services

Third-party services are governed by their own terms and policies.

BOXMAN is not responsible for third-party content or services outside its reasonable control.

19. Website Availability

We aim to keep the website available and accurate.

However, access may occasionally be interrupted because of:

• Maintenance
• Technical errors
• Security incidents
• Provider outages
• Updates
• Events outside reasonable control

We do not guarantee uninterrupted or error-free access.

20. Disclaimer

To the extent permitted by law, the website and its content are provided without guarantees that:

• Access will always be uninterrupted
• Every error will be corrected immediately
• Every product will remain available
• Website content will meet every individual requirement

Mandatory consumer protections remain unaffected.

21. Limitation of Liability

Nothing in these terms excludes liability that cannot lawfully be excluded.

To the extent permitted by applicable law, BOXMAN is not responsible for:

• Indirect losses
• Consequential losses
• Loss of profit
• Loss of business opportunity
• Loss of data
• Delays outside reasonable control
• Damage caused by product misuse
• Failure to follow care instructions
• Third-party service interruptions

Consumer liability remains subject to mandatory consumer-protection law.

22. Indemnification

Where legally permitted, users agree to compensate BOXMAN for reasonable losses resulting from unlawful website use or a material breach of these terms.

This provision does not apply where prohibited by consumer law.

23. Events Outside Our Control

BOXMAN is not responsible for delays or failures caused by circumstances outside reasonable control, including:

• Natural disasters
• Severe weather
• Government action
• War or civil unrest
• Strikes
• Transport disruption
• System outages
• Epidemics
• Supply-chain disruption
• Customs delays

24. Severability

When any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

25. No Waiver

A delay or failure to enforce a provision does not mean that BOXMAN permanently gives up the right to enforce it.

26. Governing Law

These terms are governed by the laws applicable to the business operating the BOXMAN store.

Mandatory consumer protections in the customer’s country continue to apply where required.

27. Changes to These Terms

These terms may be updated when our services, operations, or legal obligations change.

The latest version will be displayed on this page.

The terms applicable when an order was placed will normally govern that order.

28. Questions About These Terms

Questions may be submitted through the customer service or contact options available on the BOXMAN website.